Find answers to the most common questions about Fig&Pear and shopping in our store. Here you will find information about delivery, payments, returns and more. Can’t find the answer? Send us a message.
General information
You can reach us via the contact form or send us a message on Instagram/Facebook. We reply as soon as possible.
Creating an account is not required, but it makes shopping easier: you can see your order and return history and save addresses for future orders. Creating an account does not mean automatic subscription to our newsletter.
We do not offer product reservation. If you want to receive an item later, place an order and add a note with your preferred delivery date.
We usually update our stock about once a month. Use the “back in stock” notification on the product page to stay updated.
Delivery
All orders are shipped from our warehouse in Poland. Orders are usually dispatched on the next business day. Most EU deliveries arrive within 4–7 business days after dispatch.
Yes. Standard EU delivery costs 7 € and is free for orders from 149 € (basket total after discounts) for eligible destinations shown at checkout.
Standard EU delivery costs 7 €. For some remote locations or non-EU countries the final rate may differ; the exact amount is always shown at checkout before you confirm your order.
Orders paid on business days are usually dispatched on the next business day. You will receive a tracking link as soon as your parcel is handed over to the courier.
We work with GLS, FedEx and DPD. The courier used for your order depends on your delivery country and the services available there.
If you are not available, the courier will usually try to deliver again, leave a notice or redirect the parcel to a nearby pickup point, according to the local service rules.
Delays may occur due to customs checks, issues on the courier’s side or exceptional weather and traffic conditions. Please check your tracking link for the latest updates or contact our support team if the status does not change for several days.
Returns
Fill in the simple return form to register your return. After submitting the form you will receive instructions and, for eligible destinations, a GLS return label. You can use this label to drop off your parcel at a GLS point in mainland delivery areas (the GLS return label is not available for UK addresses; for UK returns you need to organise and pay for shipping yourself), or send the parcel back using any carrier of your choice. If you use our GLS return label, we will deduct € 8 from your refund as the return fee. If you ship the parcel on your own, you pay the shipping cost directly to the carrier. Please send back unused items within 14 days from the delivery date.
You have 14 calendar days from the delivery date to send the products back.
Once you submit the return form, you will receive detailed instructions by e-mail. You can use our GLS return label in mainland areas or choose any other carrier and ship the parcel at your own cost.
If you use our GLS return label, we deduct a flat fee of € 8 from your refund. If you organise and pay for shipping yourself, you pay the full cost directly to the carrier.
Some products have a limited right of return for hygiene reasons. This applies in particular to underwear and similar items. Such products must be new, unused, not tried on and in their original packaging. Gift wrapping is non-refundable.
Returns are processed within 14 days after we receive your parcel.
Your refund will be issued using the same payment method you used for your order.
We do not offer direct exchanges. To receive a different item, please return the unwanted product and place a new order.
Yes, promotional items can be returned under the standard return conditions, unless the product page or promotion rules state otherwise. For multi-buy offers (e.g. 3 for a reduced price or a free second item) your refund will be recalculated if you only return part of the order.
If you receive an incorrect or damaged product, please contact our customer service as soon as possible using the contact form. After verification we will offer a solution such as a replacement, refund or another form of compensation.
Yes. If your partial return means that the conditions of the promotion are no longer met (for example, the minimum order value for a free gift or free shipping), all promotional gifts must be returned as well. Otherwise, the value of unreturned gifts will be deducted from your refund. Gifts must be unused and in their original packaging.
Payment
For international orders we accept Klarna, PayPal, Apple Pay, Google Pay and payment cards. Cash on delivery is not available because parcels are shipped internationally from our warehouse in Poland.
Delivery costs 7 € and is free for orders from 149 €.
If your payment fails or you are not sure about the status of your order, contact us via the contact form and we will check it for you.
Quality and sizing
Fig&Pear products are made in factories that also produce for well-known children’s brands. We focus on quality fabrics and careful manufacturing.
We design our clothes to last as long as possible and to give children freedom of movement and comfort.
You will find a size chart on each product page. If you are unsure between sizes, contact us for advice.
Every product has a care label. In general, we recommend gentle washing at 30°C. Items with details such as fringes should be washed in a laundry bag.
The material composition is listed on every product page. For tulle dresses and skirts we use soft nylon which is durable and gentler than standard polyester.
