Order Tracking FAQ
Where is my order?
You can track your order using the tracking number provided in your confirmation email. Simply enter the tracking number on our tracking page and your postcode to see the latest updates.
What does it mean when my package left the European warehouse?
This means your package has been processed and shipped from our European warehouse. It's now on its way to you.
How long does it take to deliver after the package is in the country?
Delivery typically takes 1–2 business days, but may take longer for islands and remote areas.
What courier will deliver my order?
Orders are delivered by DHL and DPD.
What if my tracking information hasn’t updated?
Tracking updates may sometimes take up to 24 hours to refresh. If your tracking hasn’t updated for over 72 hours, please contact our support team.
Can I change my delivery address?
For special cases, contact us directly, and we’ll do our best to assist.
What should I do if my package arrives damaged?
If your package arrives damaged, take photos of the item and packaging, then contact our support team immediately for a resolution.
Do you deliver to my area?
We deliver to most regions worldwide. You can check your location’s availability at checkout or contact us for confirmation.
What happens if I’m not home during delivery?
If you're unavailable, the courier will leave a notice or try to redeliver. In some cases, your package may be left at a secure location or pickup point.
Can I cancel my order after it’s shipped?
Once your order is shipped, cancellations are not possible. You may return the item after it arrives if it meets our return policy conditions.
Why was my package delayed?
Delays can occur due to customs (if applicable), courier issues, or extreme weather. We recommend checking your tracking for updates or contacting our support team for help.
